Terms of Service

1. The service

Simply Plex is software for trade contractors: scheduling and dispatching work, running jobs from a phone, and billing for them. We provide it over the internet; you provide the business that uses it.

Access is by invitation. There is no self-serve signup today. We set accounts up individually, and we may decline to open one.

2. Your account

• You must be at least 18 and able to enter a contract on behalf of your business.
• You are responsible for what happens under your account, including what the people you invite do with it. Keep credentials to yourself — each person who uses the service should have their own login.
• Tell us promptly if you believe an account has been compromised.

3. Your data belongs to you

Everything you put into Simply Plex — your jobs, customers, invoices, photographs, price lists and records — remains yours. We claim no ownership of it.

We use it only to provide and support the service, and to keep it secure. We do not sell it, and we do not use it to train machine-learning models. The Privacy Policy describes the detail.

You can get it out whenever you want. The product exports your records, and if you need something it does not export, ask and we will get it for you. If you close your account, we will provide a copy on request and then delete or return your data within 30 days.

4. What you agree not to do

• Break the law with it, or use it to store or send material you have no right to.
• Attempt to access another business's data, probe or bypass the security of the service, or interfere with its operation.
• Resell or rebrand the service as your own without a written agreement.
• Send messages through the service that the recipient has not agreed to receive. If you use it to text or email your customers, that consent is yours to obtain.

5. Text messages to your customers

If you use the service to text your customers, the messages are sent on your behalf, under your business's name, from your own texting number once it has been set up and registered with US carriers. Until then, appointment reminders and on-my-way texts are sent from a shared Simply Plex number, and review requests are not sent at all.

• What is sent: appointment reminders, on-my-way texts with a link to follow the visit, links to estimates and payments you choose to send, replies from your AI receptionist if you turn it on, and — if you turn it on — one request to review a completed visit.
• Telling your customer first: the first text your business sends a customer — a reminder, an on-my-way text, a link you send, or the AI receptionist's booking confirmation — says that you will text them appointment updates and a review request, and how to opt out. A review request is sent only to a customer who has already received that notice in an earlier text. Your booking page and the visit-tracking page say the same thing.
• Frequency varies with the customer's appointments — typically a few messages per visit. Message and data rates may apply.
• Opting out: a customer can reply STOP to any message to stop texts from your business, and START to resume. A STOP sent to your number is recorded against your business only, and every text the service sends checks it first.
• Consent is yours to obtain. The notice above is not a substitute for your customer's agreement to receive texts from you; carriers are not liable for delayed or undelivered messages.

6. Fees

Simply Plex is one plan with every feature included, at the price published on our website — currently $40 per user per month, capped at $600 per month for the whole account, billed month to month — unless a different price is agreed in writing when your account is opened. Fees are billed in advance, are not refundable except as required by law or as stated below, and exclude taxes. Usage-based charges we pass through at cost, such as text messaging, are billed separately.

If we get a bill wrong, tell us and we will fix it — including refunding an overcharge. If we materially reduce the service during a paid period, you may cancel and receive a pro-rata refund of the unused part.

We will give at least 30 days' notice by email before changing the price of an existing subscription, and you may cancel before it takes effect.

7. Availability, and what this is not

We work to keep the service running and monitor it continuously, but we do not offer a guaranteed uptime commitment. There will be maintenance, and there will occasionally be faults.

The field app is built to keep working without a connection so that an outage does not stop a crew's day, but you should not rely on the service as the only copy of information your business cannot lose.

Simply Plex is not a compliance or safety system. It can track licence, certification and permit expiry dates as a convenience, and it can be wrong or incomplete — a reminder that does not fire is not a defence. Meeting your regulatory, licensing, tax and employment obligations remains yours. The same applies to invoices and payroll figures the software calculates: check them.

8. Ending it

• You may stop using the service and close your account at any time.
• We may suspend or close an account that breaches these terms, or that goes unpaid after we have asked. Except where the breach is serious or unlawful, we will tell you first and give you a reasonable chance to fix it.
• If we discontinue the service, we will give at least 60 days' notice, refund the unused part of anything prepaid, and make your data available for export throughout.

9. Warranty

We provide the service with reasonable care and skill. Beyond that it is provided "as is", without warranties of any kind, express or implied, including fitness for a particular purpose. Some jurisdictions do not allow this, in which case it applies to the fullest extent permitted.

10. Liability

Neither side is liable to the other for indirect or consequential loss, or for lost profits or lost business.

Our total liability arising out of the service is limited to the amount you paid us in the twelve months before the claim.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

11. Changes to these terms

We may update these terms. If a change materially affects your rights, we will email account owners at least 30 days beforehand, and continuing to use the service after it takes effect means you accept it. If you do not, you may cancel and receive a pro-rata refund of anything prepaid.

12. General

These terms are governed by the laws of the Commonwealth of Pennsylvania, United States, and the courts there have jurisdiction. If any part is found unenforceable, the rest continues to apply. Neither side may transfer this agreement without the other's consent, except in connection with a sale of the business.

13. Contact

hello@simplyplex.com — including if something in these terms does not match how the product behaves. We would rather fix the discrepancy than argue about it.